These Terms & Conditions apply when you use the Kottu Corner website, place an order through our available channels, participate in a promotion, or request restaurant, delivery, or catering services.
Using our website
By accessing this website, you agree to use it lawfully and in accordance with these terms. You must not interfere with the website, attempt unauthorised access, introduce harmful code, misuse its content, or use it in a way that could damage Kottu Corner or another person.
Menu information and availability
We aim to keep menu descriptions, images, prices, opening times, offers, and availability accurate. They may change without notice, and images are illustrative. Availability can vary by location, ordering channel, and time of day. If information on a third-party ordering platform differs, the information shown at checkout on that platform will generally apply to that order.
Orders and payment
An order is accepted when it is confirmed by Kottu Corner or the relevant ordering platform. We may decline or cancel an order when an item is unavailable, payment is not authorised, delivery details are incomplete, there is an obvious pricing error, or the order cannot reasonably be fulfilled.
Prices are shown in UAE dirhams unless stated otherwise. Applicable fees, delivery charges, taxes, minimum-order requirements, and payment options will be displayed through the ordering channel before confirmation.
Cancellations and refunds
Because food is prepared to order, cancellation may not be possible once preparation has begun. Refunds, credits, and order changes are assessed according to the circumstances and the policy of the ordering or payment platform used. If there is a problem with an order, contact us or the relevant platform promptly and provide the order details.
Delivery
Delivery times are estimates and may be affected by distance, traffic, weather, demand, building access, or events outside reasonable control. Where delivery is provided by a third-party platform, that platform's delivery terms and customer-support process also apply.
Allergens and dietary requirements
Our kitchens handle common allergens, and cross-contact may occur. Menu descriptions do not guarantee that a dish is free from an allergen. Tell our team about allergies or dietary requirements before ordering and seek appropriate advice if you have a serious allergy. Ingredient availability and recipes may change.
Promotions and loyalty rewards
Offers, discount codes, free-delivery promotions, and loyalty rewards may have separate eligibility rules, validity dates, locations, minimum spends, and exclusions. Unless stated otherwise, offers cannot be exchanged for cash, transferred, or combined. We may amend or withdraw an offer where reasonably necessary, subject to applicable law.
Intellectual property
The Kottu Corner name, branding, website design, text, graphics, photographs, and other original content are owned by or licensed to Kottu Corner. You may view the website for personal use, but you may not reproduce, distribute, modify, or commercially exploit its content without written permission.
Third-party services and links
Links to delivery platforms, maps, social networks, app stores, or other websites are provided for convenience. Those services are operated independently and have their own terms and privacy practices. Kottu Corner is not responsible for third-party services outside our control.
Liability
Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by applicable law, Kottu Corner is not responsible for indirect or consequential loss, unavailable third-party services, or disruption caused by events outside our reasonable control.
Changes, governing law, and contact
We may update these terms from time to time. Continued use of the website after an update means the revised terms apply from their published date.
These terms are governed by the applicable laws of the United Arab Emirates. Any dispute will be subject to the jurisdiction of the competent courts of Abu Dhabi, unless applicable consumer law requires otherwise.
For questions about these terms, contact Kottu Corner through our published customer-service channels or call 02 246 8932.